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Item #:
67430912
Customer Service Training for Heathcare Professionals: " Improve Your Customer Service Practices"
Item #:
67430912
NZD 59
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Good customer service is linked to patient satisfaction, patient referrals, promotions, and pay increases.
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What Stands Out
Tailored Curriculum
Designed specifically for healthcare professionals, this training covers scenarios and challenges unique to the healthcare environment, enhancing relevance and applicability in real-world settings.
Expert Instructors
Led by industry veterans with extensive experience in healthcare, participants gain valuable insights and practical techniques to improve service quality and patient satisfaction effectively.
Interactive Learning
Employing role-playing and simulations, this training fosters active engagement, ensuring that participants not only learn but also practice essential skills for handling patient interactions confidently.
Product Details
- Customer Service for Healthcare Professionals is written specifically for students, interns and employees who are in the healthcare field and with or, take care of patients in a hospital, clinic, medical center and long term care facility. The central theme of the book is to help allied health students, interns and employees improve customer service skills, professional workplace behaviors and patient satisfaction. The book is unique and includes; group activities, self-assessments and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help professionals create positive patient experiences and customer satisfaction. Healthcare professionals learn to effectively communicate, greet patients, schedule appointments and work in health care teams. Healthcare professional develop identification systems to avoid medical errors and HIPPA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients’ needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction. Good customer service is linked to patient satisfaction, patient referrals, promotions and pay increases. Since, the Affordable Care Act (ACA) individuals have more options in selecting their physician and healthcare coverage. Therefore, to remain competitive healthcare facilities are seeking employees with superior customer service skills. Visit: http://www.icigroupintl.org
| Publisher | Insight Consulting International |
| Publication date | June 15, 2015 |
| Language | English |
| Print length | 108 pages |
| ISBN-10 | 0964659441 |
| ISBN-13 | 978-0964659445 |
| Item Weight | 7.2 ounces (204.12 grams) |
| Dimensions | 7.5 x 0.25 x 9.25 inches (19.1 x 0.6 x 23.5 cm) |
Who Should Buy?
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Healthcare Staff
Ideal for doctors, nurses, and administrative staff who interact with patients to enhance communication and service skills.
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New Employees
Provides foundational customer service training for new hires entering the healthcare field, setting expectations for patient interactions.
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Management Teams
Useful for healthcare managers seeking to improve overall service standards and staff training processes within their organization.
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Experienced Professionals
May not provide new insights for seasoned healthcare professionals with established customer service skills and experience.
Product Description
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Is Customer Service Training for Heathcare Available to Shop Online in New Zealand?
Answer: Yes, at Ubuy New Zealand this product is available for you to shop at a reasonable price. The Customer Service Training for Heathcare is not available locally but you can trust us with our express shipping services. -
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How Long Does It Take to Get Product After Placing the Order?
Answer: The delivery time of your ordered product varies as per what you've ordered and the shipping method that you've chosen. The estimated delivery time is mentioned during the checkout process, so be carefree while shopping.
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NZD 59
Order now and get it around Sunday, September 27
This item is not restrict in my country.(Please click on above link if this item is not restrict in your country, So our team will review and allow.)
QTY:
Only 1 item left in stock.
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PCI DSS compliant and ISO 27001:2022 certified, with encrypted payments and full buyer protection on every order.
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Features & Benefits
- Designed specifically for healthcare professionals, interns, and students.
- Enhances customer service skills and professional workplace behavior.
- Includes interactive elements like group activities and self-assessments.
- Focuses on effective communication and patient interaction techniques.
- Teaches identification systems to prevent errors and ensure compliance.
- Improved customer service leads to better patient satisfaction and career advancement.
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